We proudly serve Windsor and Essex County. If you are located nearby, please contact us to see whether services are available in your community.

Home care focuses on non-medical support such as personal care, companionship, meal preparation, housekeeping, and transportation. Home healthcare includes clinical services provided by regulated healthcare professionals, such as nursing care, medication management, wound care, and health assessments.

Many people benefit from home care if they are finding everyday tasks more difficult, recovering from surgery or illness, living with a chronic health condition, experiencing memory changes, or if family caregivers need additional support. We offer a complimentary consultation to discuss your needs and determine whether home care is the right fit.

That’s completely okay. Many families contact us simply to ask questions or explore their options. We are happy to discuss your situation, assess your needs, and recommend services that may help you or your loved one remain safe and independent at home—without any obligation to proceed.

Simply contact us by phone or through our website. We’ll schedule a free consultation to learn about your needs, answer your questions, and develop a personalized care plan.

No. Most home care services can be arranged without a physician’s referral.

In many cases, yes. Depending on your needs and caregiver availability, services may begin within 24–72 hours.

We provide personalized care for individuals with a wide range of health, personal, and lifestyle needs, including:

• Aging in place and senior care
• Recovery after surgery, illness, injury, or hospitalization
• Chronic health conditions (e.g., diabetes, heart disease, COPD, arthritis)
• Diabetes management and blood glucose monitoring
• Dementia, Alzheimer’s disease, and memory care
• Parkinson’s disease and other neurological conditions
• Stroke recovery and rehabilitation support
• Physical disabilities and mobility challenges
• Medication reminders, management, and nursing care
• Personal care (bathing, dressing, grooming, oral hygiene, and toileting)
• Continence care and incontinence support
• Ostomy and catheter care
• Wound care and dressing changes
• Palliative and end-of-life care, including comfort-focused care, symptom management, emotional support, and family guidance
• Respite care for family caregivers
• Companionship and social engagement
• Meal planning, preparation, and nutrition support
• Light housekeeping, laundry, and home organization
• Grocery shopping, errands, and prescription pick-up
• Transportation and accompaniment to medical appointments and community activities
• Fall prevention and home safety assessments
• Assistance with transfers, lifting, positioning, and mobility
• Support following injury or rehabilitation
• Cognitive support, orientation, and routine building
• Care coordination with physicians, specialists, and other healthcare providers
• Wellness checks and ongoing health monitoring
• Overnight care and safety supervision
• Support with daily routines to promote independence and quality of life

If you’re unsure whether we can help with a specific need, please contact us. We’re happy to discuss your situation and develop a personalized care plan that meets your unique goals and preferences.

Yes. Every client receives an individualized care plan developed around their health needs, preferences, routines, and goals.

Absolutely. Your care plan is reviewed regularly and can be adjusted as your needs change.

Yes. We offer overnight care and can discuss extended-hour or live-in options based on your individual needs.

Yes. Our nurses can provide services such as:

• Health assessments
• Medication management
• Wound care (where appropriate)
• Chronic disease support
• Post-operative monitoring
• Care coordination
• Health education
• Family caregiver support

When a client has the capacity to make their own decisions and provides informed consent, we can collaborate with physicians and other healthcare providers to help coordinate your care.

Respite care provides temporary relief for family caregivers by ensuring their loved one continues to receive safe, compassionate care while they take time to rest, attend appointments, or manage other responsibilities.

We offer post-hospital support including nursing care, medication reminders, personal care, mobility assistance, meal preparation, companionship, and coordination with other healthcare providers to help ensure a safe recovery at home.

Yes. We can accompany clients to medical appointments, assist with transportation, provide support during the visit, take notes if requested, and help communicate important information back to family members with the client’s consent.

Absolutely. Our caregivers can assist with grocery shopping, meal planning, meal preparation, and light household tasks to help clients maintain a healthy and independent lifestyle.

Yes. We believe mental and emotional well-being are essential parts of overall health. Our Registered Nurses (RNs) and Registered Social Workers (MSWs) provide compassionate, person-centred support to help clients navigate emotional challenges while living safely and comfortably at home.

Your care plan is created in collaboration with you and, with your consent, your family or substitute decision-maker. It outlines the services you will receive, your goals, your preferences, visit schedules, and any important health or safety considerations. Because every person is unique, your care plan is personalized and flexible.

As your care continues, your caregiver will provide the agreed-upon services while encouraging your independence and respecting your choices. Your Care Coordinator and Registered Nurse Supervisor remain available to answer questions, monitor your progress, and adjust your care plan as your needs change.

Care needs often change, and your care plan can change with you. Whether you require additional support, nursing services, more frequent visits, or different types of care, we regularly review your plan to ensure it continues to meet your needs.

Your care plan is regularly reviewed and can be adjusted as your needs change. Whether you require additional support, nursing services, or more frequent visits, we work with you and your family to ensure your care continues to meet your goals and evolving needs.

If your goals have been achieved or your care needs change, we will work with you and your family to plan a smooth transition. Whether services are reduced, discontinued, or transferred to another provider or level of care, we ensure you understand the process and have the support you need every step of the way.

Our services may include emotional support, counselling, coping strategies, adjustment to illness or life changes, anxiety and depression support, grief and bereavement counselling, caregiver support, crisis planning, and referrals to community resources when needed. Services are tailored to each individual’s goals and circumstances.

Yes. All caregivers undergo:

• Criminal Record & Vulnerable Sector Check
• Reference checks
• Verification of credentials
• Professional liability insurance (as required)
• Ongoing education and orientation

We carefully match clients with caregivers based on their care needs, personality, interests, language preferences, and scheduling requirements whenever possible. Building trusting relationships is an important part of providing meaningful, person-centred care.

Your caregiver will introduce themselves, review your care plan with you, and explain what to expect during each visit. They will take time to get to know you, establish a comfortable routine, and ensure you feel respected, supported, and at ease in your own home.

We strive to provide consistency whenever possible because trusting relationships are an important part of quality care.

Absolutely. Finding the right fit is important, and we’ll gladly work with you to find someone who better matches your preferences.

We’ll make every effort to arrange a qualified replacement, so your care continues with minimal disruption.

Yes. Our nursing services are flexible and can be arranged for one-time visits, short-term recovery, or ongoing support based on your healthcare needs.

Yes. All of our care services are overseen by a Registered Nurse (RN) who provides clinical leadership, guidance, and ongoing supervision. The RN helps develop and review care plans, monitors changes in clients’ needs, and supports our caregivers to ensure care is safe, consistent, and tailored to each individual. This collaborative approach promotes high-quality, person-centered care and provides added confidence for clients and their families.

Yes. Our team receives ongoing training in dementia care, communication strategies, person-centered approaches, and techniques that promote safety, dignity, and meaningful engagement.

It can be difficult when you have concerns about a loved one’s choices. If your loved one has the capacity to make their own healthcare decisions, they have the legal right to make choices about their care—even if others disagree. Our role is to respect their autonomy while ensuring they have the information and support needed to make informed decisions. We encourage open, respectful conversations that include the client and, with their consent, family members whenever possible. If there are concerns about a person’s decision-making capacity or safety, our team can help guide families through the appropriate assessment and next steps.

Changes such as missed medications, falls, poor nutrition, memory concerns, difficulty managing household tasks, or increased isolation may indicate additional support is needed. We can complete an assessment and recommend services that help promote safety and independence.

Capacity is a person’s ability to understand information relevant to a decision and appreciate the potential consequences of that decision. In Ontario, adults are presumed to have capacity unless there is reason to believe otherwise. If there are concerns about decision-making capacity, we follow Ontario legislation and involve the appropriate substitute decision-maker when required.

Protecting your privacy is one of our highest priorities. We collect, use, and share personal health information only as needed to provide safe, quality care and in accordance with Ontario’s Personal Health Information Protection Act (PHIPA). Your information is kept secure and shared only with your consent or as permitted or required by law.

PHIPA link

As a client, you have the right to be treated with dignity, respect, compassion, and without discrimination. You have the right to participate in decisions about your care, receive clear information about your services, maintain your privacy, voice concerns without fear of retaliation, and receive care that supports your independence, preferences, and cultural values.

Yes. With your consent, we encourage family members and other important supports to participate in care planning and ongoing communication.

If you are unable to make your own healthcare decisions, we will work with your legally authorized substitute decision-maker in accordance with Ontario legislation.

Yes. Our services are delivered in accordance with applicable Ontario legislation, professional standards, and evidence-informed best practices. We are committed to providing safe, ethical, and high-quality care while maintaining accountability and continuous quality improvement.

Absolutely. Our nurses are licensed and regulated by the appropriate professional college in Ontario and must meet established standards of practice and ethics. Personal Support Workers and other care providers receive ongoing training, supervision, and guidance from our Registered Nurse leadership team to ensure consistent, high-quality, person-centred care.

We regularly review care plans, communicate with clients and families, supervise our care team, and monitor changes in clients’ needs. Ongoing education, quality improvement initiatives, and adherence to provincial legislation and professional standards help ensure every client receives compassionate, safe, and reliable care.

If you have questions about your rights, privacy, consent, or the laws that govern home care in Ontario, our team is happy to explain them in clear, understandable language. We believe informed clients and families are empowered to make the best decisions about their care.

Yes. We ask for advance notice whenever possible. Our cancellation policy will be reviewed during intake.

Many extended health insurance plans reimburse home care services. Coverage varies, so we recommend checking with your insurance provider.

Privately arranged home care is generally not covered by OHIP. However, some publicly funded services may be available through Ontario Health atHome if you qualify.